Arkansas Tech University has completed a migration to the Ellucian Cloud for all Banner and Banner-related software systems. Part of this migration involved updating OneTech to a new platform called Ellucian Experience, which has given OneTech a visual overhaul.
Functionally, everything users accessed through the old version of OneTech is still available. The new system uses cards that can be pinned to the user’s personal OneTech homepage to access needed tools quickly and efficiently.
Error messages about validating SAML may appear while navigating the new version of OneTech for the first time. This should be resolved by clearing the browser’s cache and cookies. Click below to access tutorials:
How to clear cache and cookies in Google Chrome
How to clear cache and cookies in Mozilla Firefox
To help ease the transition to this new platform, the ATU Office of Information Systems has provided a knowledge base with several articles that will answer some frequently asked questions.
Access the knowledge base at https://support.atu.edu/support/solutions/folders/7000079236.
Included in the knowledge base is an introduction video that gives a brief overview of how to use the new OneTech.
Access the introduction video at https://support.atu.edu/support/solutions/articles/7000058779-onetech-introduction-video.
Members of the ATU community are invited to e-mail additional questions to campussupport@atu.edu.
